DIYElectronics is looking for passionate and productive people who would like to contribute to a new and exciting Tech startup geared for success. If you love to 3D Print all day, wrangle those electrons or simply tinker with whatever you can get your hands-on, then you’re already a perfect fit! We are offering potential employees the ability to grow in an exciting space with like-minded people, where we encourage you to stretch your boundaries and learn new things every day. On your journey with us, you will have the opportunity to learn about 3D Printing, Electronics, and Robotics from the country’s leading experts.

Are you a problem solver? For this specific role, we are looking for a Customer Support Agent to help with customer queries regarding their orders placed with us, products on our website and any other general queries. You will be working closely with customers to ensure they are happy and have enjoyed their experience with us.

RESPONSIBILITIES

  • Assisting customers with the online shopping process
  • Giving some technical advice regarding products and prospective projects
  • Assisting with tracking and delivery information with regards to orders that have been placed
  • Dealing with sales and quotation based queries
  • Helping facilitate and track the return and repair of any products such as 3D printers
  • Delighting our customers!

REQUIREMENTS

  • Extraordinary written and spoken communication skills
  • 1-3 Years customer support experience or experience in the Tech field
  • Great time management
  • The ability to delight our customers
  • Good research skills
  • Willingness to learn and push your boundaries
  • Ability to embrace constant evolution and change

PREFERENCES

The following items, while definitely not required, would make you more qualified.

  • Interest or has experience in Electronics & the latest Tech
  • Interested or has experience in 3D Printing
  • Sales experience
  • Speak Afrikaans

PERKS

  • Friendly working environment
  • Plenty room for growth
  • Your own comfortable and spacious workspace
  • Flexible leave and holiday arrangements
  • Lots of good coffee and popcorn!

If you’re hard-working and are not afraid to get things done then the sky's the limit with us! Get in touch with us at [email protected] with your CV and a motivational letter telling us about yourself.