DIYElectronics is looking for passionate and productive people who would like to contribute to a new and exciting tech startup geared for success. If you love to 3D Print all day, wrangle those electrons or simply tinker with whatever you can get your hands on, then you’re already a perfect fit! We are offering potential employees the ability to grow in an exciting space with like-minded people where we encourage you to stretch your boundaries and learn new things every day. You will have the opportunity to learn about 3D printing from the countries leading experts and learn about electronics and robotics from a professional engineering team on your journey to becoming a leading contributor to our organisation. If you are hard working and are not afraid to get things done then the sky is the limit with us. Get in touch with us at [email protected] with your CV and a motivational telling us about yourself.

For this specific roll we are looking for a customer support agent to help with customer queries regarding there orders placed with us, products on our website or any other general queries. You will be working closely with customers to ensure they are happy and have enjoyed their experience with us by assisting with any questions they may have or help they may need. Throughout this process

RESPONSIBILITIES

  • Assisting customers with the online shopping process
  • Giving some technical advice regarding products and prospective projects
  • Assisting with tracking and delivery information with regards to orders that have been placed
  • Dealing with sales and quotation based queries
  • Helping facilitate and track the return and repair of any products such as 3D printers
  • Delighting our customers!

REQUIREMENTS

  • Extraordinary written and spoken communication skills
  • 1-3 Years customer support experience or experience in the tech fields
  • Great Time Management
  • The ability to delight our customers
  • Good Research Skills
  • Willingness to learn and push your boundaries
  • Ability to embrace constant evolution and change

PREFERENCES

The following items, while definitely not required, would make you more qualified.

  • Interest or has experience in Electronics & the latest Tech
  • Interested or has experience in 3D Printing
  • Sales experience
  • Speak Afrikaans

PERKS

  • Friendly working environment
  • Plenty room for growth
  • Your own comfortable and spacious workspace
  • Flexible leave and holiday arrangements
  • Lots of good coffee and popcorn!

About DIYElectronics

DIYElectronics out of a family run electronics business armed with three generations of unrivaled knowledge and expertise in the electronics industry was born in 2013. We were born with the aim of providing quality hardware, electronics and support at the best possible prices to the public. Our vision is to drive innovation and change in our communities by making hardware and electronics easily accessible to hobbyists, semi-professionals and industry professionals alike.